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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
https://www.ft.com/content/19d90308-6858-11ea-a3c9-1fe6fedcca75 - link to the article written by Yuval Noah Harari that I find curious, as it opens many cotroversial questions and dilemas for the future - as the author states amongst other emphases - a shift from “over the skin” to “under the skin” surveillance, with the use od biometric data. (April, 2020)
What I love about traveling is not the destination itself, but the feeling during the trip as well as the people you travel with. Although I visited some destinations several times, each time it was different. Friends, the time spent with them and the anecdotes that remain are what I love the most about every trip. (May, 2020)
As a current employee in the hospitality industry, I have been forced to stop working due to the coronavirus. I was working to complete my field study at the Inn at Virginia Tech, which I was enjoying so much. Now due to the virus, I am no longer able to work and I am unsure whether I will be able to return to work in the future. (April, 2020)
I am concerned for my housekeepers and frontline staff safety and health. They will be interacting with guests that could be sick or cleaning rooms that could contain the COVID-19 virus. Employee safety is a must, and with this face mask shortage prioritizing medical facilities, hotel owners have no priority to receive this essential item to keep frontline employees healthy. (March, 2020)
After the lockdown (May 2020) all restaurant and hotels got the confirmation that the can re-open. Some restaurants/hotels did it really well, with new offers, cool projects, mini events, new decorations.. And the other restaurants/hotels did it like before.
If you want to be good, you have to come up with new ideas, new projects, something unique,...
For some companies, the sales revenue were higher than before the corona crisis - because of new ideas, new projects,... (October, 2020)
Our metodology for marketing is based on customer typologies, personas. We work a lot with models that combine the destination's resources and products with the personas that can be relevant for the destination. We also have resources regarding sustainability issues and culturally sensitivity in tourism, as we work a lot with Sami tourism. (May, 2020)
In case the idea goes through - some ways to disinfect the apartments after every guest. (April, 2020)
Although I mostly organize trips abroad, I have now prepared trips around Slovenia. I would not call this a good practice, but saving the company from collapse if the crisis does not end. (August, 2020)
VIPs saying we're all in this together to promote themselves. (April, 2020)
We need an organization that will promote international travel. I think people will have a fear of traveling for a long time. (August, 2020)