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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
In a few years after the virus panic calms down completly overtourism will once again be a problem. (April, 2020)
Enjoying unforgettable time away from home, relax and forget everyday life for a few moments, days or weeks. Spending time in another region where I support the local industry and economy with my expenditures I take there. (October, 2020)
Such as Japanese government, we need to avoid the following “Three Cs”; (https://www.kantei.go.jp/jp/content/000061935.pdf)
C1: Confined spaces (with poor ventilation)
C2: Crowded places (with many people nearby)
C3: Close contact (with people)
I thought the challenge/ essential impact during/ after COVID to tourism/ service industry is the avoidance of “Three Cs” in contact points between service provider and user. That affects facility use restrictions for the former and expectation alteration by going-out restriction throughout my three perspectives in T0. (June, 2020)
My concern is that after COVID-19 pandemic accessibility to culture and heritage will be limited with negative consequences especially for more vulnerable visitors, including people with disabilities. Too often these visitors are already excluded from their right “freely to participate in the cultural life of the community and to enjoy the arts” (Article 27 of the Universal Declaration of Human Rights). (May, 2020)
The hospitality & tourism industry should work closely with environmental protection industries - Human beings are the true 'virus' in the world. In fact, mother nature does not need humans and she can choose anyways she wants to eradicate this species called “human". It's human's own wishful thinking of protecting the Earth only because humans cannot live without nature. (April, 2020)
The best resource I can offer to others is the power to brainstorm new ideas to improve the service processes in our tourism facilities. Just with a lot of innovation and new ways of service it is possible to reach the end with a success and not become a victim of it. (June, 2020)
For tourist right now there is only the option to dream of future trips and looking back at past ones. Many destinations around the world already offer digital content to facilitate this. In the future it will be important to receive information about the immunity of the population and I am sure that less crowded destinations will be more popular in the short run. (April, 2020)
Building accommodation infrastructure for which the access is designed to be separate for each room, precisely to avoid the common closed spaces. (July, 2020)
Tourist vouchers should also be redeemable in travel agencies, restaurants, museums and national parks. Now some providers are earning a lot, while others are in red numbers.. (August, 2020)
Communicate: build up your digital community now! Talk to you guests of tomorrow, contact the loyal guests and ask how are they doing. They will really appreciate it. Encourage people to stay home today and travel tomorrow. Share positive messages and make people dream about your destination. (April, 2020)