TOURISM MEANS

Enjoying unforgettable time away from home, relax and forget everyday life for a few moments, days or weeks. Spending time in another region where I support the local industry and economy with my expenditures I take there. (October, 2020)

Student

Austria

CHALLENGES

Cash-flow due to plummeting demand due to global market crash, border restrictions and public health fears. (April, 2020)

Tourism business representative

Canada

CONCERNS

People have less appetite for travelling in flying aluminium tubes or sailing in floating tin cans. (May, 2020)

Tourism or convention office, event organizer

United Kingdom

IDEAS

CRM - email clients: »Hey, you used our service last year, can we get in touch through Skype so you can tell us what you liked, what bothered you, etc.«, contact loyal customers and share your favorite memories with them, send a recipe of their favorite food, an e-book with tips for exploring the secret corners of your tourist destination (April, 2020)

Student

Slovenia

I CAN OFFER

www.resilientdestinations.com is gathering resources for a sustainable recovery, and sharing them with whoever wants. (April, 2020)

Inventor, consultant

France

I NEED

Just a chat. (November, 2020)

Student

Croatia

SOLUTIONS

https://www.wunderpen.com/ - we sent some letters in the name of our hoteliers and it boomed. The guest wrote personal answers and were very happy. (June, 2020)

Student

Germany

EXPLOITATION

Lots of people lose their jobs do to this crisis. Employees have to get rid of a lot of job places because they need to safe money and the people who are still working for this company get less paid than before. Lots of employees in Austria exploited the "Kurzarbeit" because they got money from the government but the workers in this company still worked the same amount of hours than before, but they got less income. (October, 2020)

Student

Austria

OTHER / SPOTTED

Home entertainment by the hand of tourism enterprises

This article explains that many tourism enterprises are keeping the contact with their clients, creating activities for kids and adults to help them go through these hard quarantine times. But, why do they do it if it is not their job?

The idea is keep in touch with the clients, even if they are not going to book anything with them right now, to remind clients that they will still be there when the things get stabilized, clients will remember them and start booking again. It is a long view strategy, but I think it is a smart movement from tourism enterprises instead of being just observers of the disaster.

See the original file here: https://www.hosteltur.com/135925_entretenimiento-en-casa-de-la-mano-de-las-empresas-turisticas.html (April, 2020)

Student

Spain