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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Observance of safety standards when organizing excursions. Frightened passengers who are afraid to travel due to a virus infection. They are also afraid that they will have to be quarantined when they return to their homeland. (August, 2020)
Travelling for me is pushing myself out of the comfort zone and going into the unknown. It broadens your mind and gives you experience only you have. The trip to Cuba gave me a lot of first time experience. From buying and smoking my first cigar and exploring the history of that amazing country. If it wasn’t for that trip I would never find my love for cigars and that is the point of travelling for me. It’s not about the short term experience that travelling provides but about the long term experience that changes you for the rest of your life. (May, 2020)
Gaining back the element of trusting people, letting them close, not fearing crowds. (May, 2020)
A new wave of infections, new restrictions on movement and travel. I'm worried about the collapse of the agency, the loss of the job. (August, 2020)
I want hotel companies such as Wyndham, Hilton, and Marriott to start implementing their brand standard cleaning techniques for this virus (maybe even an industry-standard if feasible). The procedure for cleaning guest rooms may have to change. Rather than going with the current method of cleaning one room at a time, It would be feasible first to remove dirty linens and trash from all dirty rooms first. After housekeepers should wipe all surfaces with disinfectant chemicals and then move onto the bathroom to disinfect all areas (including the shower). Rigorous cleaning techniques need to be in place now, more significant than ever before. Housekeepers should then wash their hands accordingly before touching the clean linen and placing them in the guest rooms. I believe employees should have gloves and a face mask at all times. A more extreme but cautious requirement would be for employees to wash their hands every hour on the clock, whether they just washed their hands or not, a fixed element. (March, 2020)
Motivation and a great desire to improve tourism. (March, 2020)
I need a good and competent team, a team that is reliable. I would like to be mutely involved in the creative work process of sustainable tourism and be heard there. Even though I am still very young for this. I think it is important that people of different ages and backgrounds work together. Through this diversity we will find the best solutions. (December, 2020)
Review how a fine dining restaurant rely on their sense of quality and care to give confidence e.g. Aimsir 2 Michelan Star Restaurant www.aimsir.ie (May, 2020)
Tourist vouchers should also be redeemable in travel agencies, restaurants, museums and national parks. Now some providers are earning a lot, while others are in red numbers.. (August, 2020)
Home entertainment by the hand of tourism enterprises
This article explains that many tourism enterprises are keeping the contact with their clients, creating activities for kids and adults to help them go through these hard quarantine times. But, why do they do it if it is not their job?
The idea is keep in touch with the clients, even if they are not going to book anything with them right now, to remind clients that they will still be there when the things get stabilized, clients will remember them and start booking again. It is a long view strategy, but I think it is a smart movement from tourism enterprises instead of being just observers of the disaster.
See the original file here: https://www.hosteltur.com/135925_entretenimiento-en-casa-de-la-mano-de-las-empresas-turisticas.html (April, 2020)