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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
1) Get connected - even with "enemies" - in your destination. The weakest determines the faith of all players of a destination in a pandemic situation.
2) Get digital - digitalization helps to make tourism resilient.
3) Get human - do not focus on profit, focus on customers.
4) Create experiences instead of money traps. (May, 2020)
It is my biggest hobby and motivator, spending most of my time & money on exploring the world (May, 2020)
I had to find a concept to be able to follow my job as a mountainbike guide and a tennis teacher. I had to split the customers into smaller groups and because of that I made 1/4 more hours than last year by the same salary. (October, 2020)
We are concerned that we will face a third wave of infections in the autumn, which could be much larger than the first two. (August, 2020)
Remind the people of all the good things globalisation and travell brought, because they're focused only on the negative in this situation. (April, 2020)
My skills, my willing to make the difference and my passion towards tourism. I think that nowadays ecotourism should be the key to success. (May, 2020)
Until people start traveling again, we need financial support from the state or the European Union so that the company does not go bankrupt. (September, 2020)
A very cool best practice I found is placed in Alta Badia. In this summer every hut and restaurant in the mountains is offering the possibility to take away the lunch in a picnic basket. With this service, you don't have to sit down on a table but you can join your meal on a meadow. (June, 2020)
There have been cases I heard of where companies would apply for financial support from the government, even though they where not entitled to get it and had no real need for it. (June, 2020)
We need to rethink and build a more sustainable and transparent system. (June, 2020)