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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
The Austrian economy cannot cope with another lockdown, and tourism in particular. If winter tourism fails to appear, many hotels will not survive. Travel abroad is associated with risks because of Covid-19. (June, 2020)
For me, tourism means coming out of your comfort zone seeing new things and places and experiencing new adventures. (October, 2020)
Such as Japanese government, we need to avoid the following “Three Cs”; (https://www.kantei.go.jp/jp/content/000061935.pdf)
C1: Confined spaces (with poor ventilation)
C2: Crowded places (with many people nearby)
C3: Close contact (with people)
I thought the challenge/ essential impact during/ after COVID to tourism/ service industry is the avoidance of “Three Cs” in contact points between service provider and user. That affects facility use restrictions for the former and expectation alteration by going-out restriction throughout my three perspectives in T0. (June, 2020)
I am concerned for the employees at each of the properties because being furlough I imagine is very difficult. I also am concerned for my boss, I do not want him to lose any of the properties because this is not something he can control. I am also concerned for the company as a whole because they are making little money.
In the eyes of the company, I am concerned the employees will not come back after the properties are allowed to reopen, that leaves a lot of hiring and HR work for our company (mainly my boss). I am also concerned to lose a lot of the suppliers we have for each property. (April, 2020)
The chance to give goods a ninth value. Maybe this is our chance to redefine pricing and for example make flights more expensive, trains cheaper, services more valuable to make the job more attractive, travel as a luxury again and not as a matter of course. (April, 2020)
I can keep people company or help them with basic info about how to use electronic devices to keep in touch with friend and relatives. (April, 2020)
Get in contact with universities and people who wants to travel (May, 2020)
https://www.wunderpen.com/ - we sent some letters in the name of our hoteliers and it boomed. The guest wrote personal answers and were very happy. (June, 2020)
Lots of people lose their jobs do to this crisis. Employees have to get rid of a lot of job places because they need to safe money and the people who are still working for this company get less paid than before. Lots of employees in Austria exploited the "Kurzarbeit" because they got money from the government but the workers in this company still worked the same amount of hours than before, but they got less income. (October, 2020)
Don't spend this time stressing but building the future plans and gaining new knowledge that will be useful in the next few years. (April, 2020)