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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
As a current employee in the hospitality industry, I have been forced to stop working due to the coronavirus. I was working to complete my field study at the Inn at Virginia Tech, which I was enjoying so much. Now due to the virus, I am no longer able to work and I am unsure whether I will be able to return to work in the future. (April, 2020)
The possibility to travel not only with our mind, but also with our bodies.. meet new cultures, new people and be ready for new adventures. (April, 2020)
I had to find a concept to be able to follow my job as a mountainbike guide and a tennis teacher. I had to split the customers into smaller groups and because of that I made 1/4 more hours than last year by the same salary. (October, 2020)
The community i live in largely depends on tourists to survive. The forecast for this summer season is terrifying. (April, 2020)
Some ideas I have during this time are using media platforms to engage like groups who are in the same situation. Such as making a blog or page for graduating seniors, college students, unemployed of different age ranges, employers in hospitality etc... This way, we can get a group mind to best figure how to navigate the challenges each unique group is experiencing, while also acting as a social outlet providing much needed human interaction. This would help better everyone as whole, and is similar to what Tourism From Zero is doing right now, except all submissions/discussions would be open to the public. (April, 2020)
My joy at work in the tourism industry. (June, 2020)
It would be nice to hear more ideas and support from professors at my institution as well as other institutions that are leaders in hospitality/tourism and/or business in how to react in these times (i.e. Cornell, HBS, Michigan State, etc.). (April, 2020)
Rather than always relying on trustful recources and trying to keep cool in such times I don’t have more solutions to offer. Life is always a tough place and I admire all the people who still try their best in those times. I think everyone of us should try to make the best of their lifes whether circumstances are good or bad. Only this way, we can move forward. (October, 2020)
Assistance with tourist vouchers only to accommodation facility. Travel agencies were largely excluded because hoteliers do not confirm shared reservations. (July, 2020)
Home entertainment by the hand of tourism enterprises
This article explains that many tourism enterprises are keeping the contact with their clients, creating activities for kids and adults to help them go through these hard quarantine times. But, why do they do it if it is not their job?
The idea is keep in touch with the clients, even if they are not going to book anything with them right now, to remind clients that they will still be there when the things get stabilized, clients will remember them and start booking again. It is a long view strategy, but I think it is a smart movement from tourism enterprises instead of being just observers of the disaster.
See the original file here: https://www.hosteltur.com/135925_entretenimiento-en-casa-de-la-mano-de-las-empresas-turisticas.html (April, 2020)