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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
Perhaps creating a small, inspired group of us for idea sharing, innovation and fostering creative thinking as we are all, in one way or the other, locked into the square box thinking (May, 2020)
A set of services or service systems to provide transformative experiences to customers. (April, 2020)
Lack of opportunities at the moment to do the sharing and promotion of the destination. Income drop. Strategy reevaluation. (April, 2020)
My biggest concern about tourism in the future is that people will travel just because they can, without higher motivation, making places overcrowded and creating tourist monoculture in destinations. (May, 2020)
Some ideas I have during this time are using media platforms to engage like groups who are in the same situation. Such as making a blog or page for graduating seniors, college students, unemployed of different age ranges, employers in hospitality etc... This way, we can get a group mind to best figure how to navigate the challenges each unique group is experiencing, while also acting as a social outlet providing much needed human interaction. This would help better everyone as whole, and is similar to what Tourism From Zero is doing right now, except all submissions/discussions would be open to the public. (April, 2020)
I work in the hotel management in a luxury castle. There we can provide our guests the maximum comfort with a 8 ha garden (and we only have 25 rooms/suits) so it is perfect for guests, who want a short break from there everyday life, who wants to relaxe, who wants to enjoy the nature.
So nowadays it is necessary to provide your guests everything they want. That they leave your hotel with a smile. (October, 2020)
Resources for online marketing and website redesign. (July, 2020)
https://blog.zoom.us/wordpress/2020/03/04/best-practices-for-hosting-a-digital-event/ (April, 2020)
Global airlines and hotels holding back payments or only providing credits to customers, yet laying people off, and seeking bailouts. (April, 2020)
12 World-Class Museums You Can Visit Online
This article is not very related to the disease Coronavirus, but this technology can be used in those days too. On the website of those 12 museums and galleries is directly written, that they are closed until further notice, but they offer the visitors online exhibitions and virtual tours.
https://www.mentalfloss.com/article/75809/12-world-class-museums-you-can-visit-online (April, 2020)