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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I am availible if people want to talk - wheter they have troubles accepting these new situation. (March, 2020)
Very much, because I'm doing it my whole life, formerly employed youth tourism 7 years and now 23 years have my own agency. (June, 2020)
We face travel cancellations and almost zero demand, instability, fear in people. Every day there are new security measures and changes that affect the decisions of potential passengers. (August, 2020)
Tourism faces a great challenge in the current year and I believe it will return changed and just different. Lately, it's been sadly a mess in some ways. Let's face it.. pollution, over-tourism, people using technology too much while traveling etc... pretty unsustainable, at least in some hotspots. This will change from now on and I believe there will be a better balance in demand. (April, 2020)
My main idea to combat my concerns would be to look for alternative jobs in the hospitality industry. Maybe I can find a way to incorporate a virtual aspect to the hospitality industry that has not been seen before. If I can find something like this I think I will have a leg up on my competition when companies do start hiring again. (April, 2020)
Before taking a trip, I will check every detail of the local conditions from the Qiongyou App to decide where , how and when I will go to enjoy my journey. From that web, lots of uploaders shared their experience of their trip,which was including the bitter or sweet memories. Lots of members in Qiongyou App was built a net trip community which is attracting lots of people to follow their footprits. (April, 2020)
It would be nice to hear more ideas and support from professors at my institution as well as other institutions that are leaders in hospitality/tourism and/or business in how to react in these times (i.e. Cornell, HBS, Michigan State, etc.). (April, 2020)
We need an effective vaccine that will protect the population and allow it to travel normally. (August, 2020)
Travel companies not allowing for partial or full refunds. It is not as if people wanted to cancel their travel and we cannot deter people from traveling in the future by souring their present experiences. (March, 2020)
Locals: we all find out plenty of local farmers and other stakeholders in our area in those days. Connect with them, think how to include their products in you offer and how to support your local community in those days. Be an active member and make small actions to help. We are all members of the same destination and together we are stronger. (April, 2020)