Latest news:
The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
After the lockdown (May 2020) all restaurant and hotels got the confirmation that the can re-open. Some restaurants/hotels did it really well, with new offers, cool projects, mini events, new decorations.. And the other restaurants/hotels did it like before.
If you want to be good, you have to come up with new ideas, new projects, something unique,...
For some companies, the sales revenue were higher than before the corona crisis - because of new ideas, new projects,... (October, 2020)
Joie de vivre. (April, 2020)
It will be impossible to keep the distance in airplanes, airports and trains, so many people will for a while not use these transport modes because they are afraid. People who do, risk at spreading the virus. (May, 2020)
I am concerned for the employees at each of the properties because being furlough I imagine is very difficult. I also am concerned for my boss, I do not want him to lose any of the properties because this is not something he can control. I am also concerned for the company as a whole because they are making little money.
In the eyes of the company, I am concerned the employees will not come back after the properties are allowed to reopen, that leaves a lot of hiring and HR work for our company (mainly my boss). I am also concerned to lose a lot of the suppliers we have for each property. (April, 2020)
After the lockdown (May 2020) all restaurant and hotels got the confirmation that the can re-open. Some restaurants/hotels did it really well, with new offers, cool projects, mini events, new decorations.. And the other restaurants/hotels did it like before.
If you want to be good, you have to come up with new ideas, new projects, something unique,...
For some companies, the sales revenue were higher than before the corona crisis - because of new ideas, new projects,... (October, 2020)
Organization of private tours, where we follow all health&safety recommendations. Hotel reservation, travel recommendations, organization of "self drive" tour. (July, 2020)
We need more resources on digital solutions and on solutions for destination development, destination management and consumer behavior. (May, 2020)
I am from a small town in Virginia/Tennessee and one of my favorite restaurants has impressed the community throughout this pandemic. They are an upscale restaurant offering foods from sushi and stir fry to burgers and tacos. Tuesday nights are half price sushi nights- the community's favorite. While the dining area has been closed, they are still offering their deals on their respective nights. By offering their special on delivery and to-go orders, they received as much business as a normal day. To my benefit, once they were overwhelmed with the number of orders in the afternoon, they honored the deal prices the next day to those they couldn't accommodate on Tuesday. They even offered their Tuesday deal on Sundays, as they saw the huge success of it. They have even began to sell gallons of beer and margaritas, pints and quarts of their soups, etc. Things that they don't normally do. The greatest help to the community has been the restaurants ability to buy things such as toilet paper, paper towels, sugar, flour, etc. in bulk and sell at a breakeven price to customers. These are things that are sold out in grocery stores and are in high demand. They are able to take advantage of their suppliers and help get the community what they need, even without the desire to make a profit off of it. I know that there are many customers and community members that are impressed with the way the restaurant is handling this crisis and are thankful for their efforts! (March, 2020)
It´s sad that there are so many cheaters who just want to get all the money which is spend by the state to help the little enterprises to survive the crisis, so that those who really need the money, don´t have any chance to work against their problems ... (June, 2020)
Communicate: build up your digital community now! Talk to you guests of tomorrow, contact the loyal guests and ask how are they doing. They will really appreciate it. Encourage people to stay home today and travel tomorrow. Share positive messages and make people dream about your destination. (April, 2020)