The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
How should we IMAGINE tourism now that we have an opportunity to reset the way we do business?
Which CHANGES would you like to see? If any?
What are your CHALLENGES and CONCERNS?
What are your IDEAS and SOLUTIONS to make it through the pandemic AND into a sustainable and innovative future of tourism?
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
SOLUTIONS
Educate tourism workers on sustainable tourism and how to be mindful about locals and the environment. (April, 2020)
Local resident
Slovenia
Explore #TourismFromZero perspectives
Different perspectives on the selected topic: ALL
Tourism business representative
Bosnia Herzegovina
Tourist
Singapore
Tourism business representative
Slovakia
#From Instagram
TOURISM MEANS
A set of services or service systems to provide transformative experiences to customers. (April, 2020)
Researcher, academic
Japan
CHALLENGES
Curenlty there are a lot of unknowns what will hapen to our industry so the biggest challenges are still ahead and the problem is that we do not exactly know what are this challenges. We can try to do some forecasts but it is not possible to know what/when will be allowed and how will countries respond - restrictions other limitations... (April, 2020)
Tourism employee
Slovenia
CONCERNS
My concern is that a lot of tourism employees will be left out and forgotten for some time. But on the other hand, my concern is that after quarantine people will rush to all places possible and again fill all the carrying capacities of destinations. (April, 2020)
Student
Slovenia
IDEAS
The current inability to meet physically will place a future premium on face to face meetings, especially if these decline in frequency. We wil probably see a rise in digital meetings (particularly now everybody is on Zoom), and people will start to use physical meetings not just as a way to have face to face experiences, but also to escape the tyranny of omnipresent digital meetings. (May, 2020)
Researcher, academic
Netherlands
I CAN OFFER
The best resource I can offer to others is the power to brainstorm new ideas to improve the service processes in our tourism facilities. Just with a lot of innovation and new ways of service it is possible to reach the end with a success and not become a victim of it. (June, 2020)
Student
Italy
I NEED
COVID-19 is causing a spike in student questions about careers. I need advices via a online platform where students and I are able to ask questions of people with experience in particular fields. (October, 2020)
Student
Austria
SOLUTIONS
Group trips of up to 10 passengers within the EU.
Tailored travel programs for individual travelers. (August, 2020)
Tourism employee
Slovenia
EXPLOITATION
Social media influencers using it for attention; politicians making speeches to further their own agendas and blame various other parties instead of taking responsibility. Others whom are price gouging, being rude and inconsiderate, unfortunately this list goes on and on and on. (March, 2020)
Student
United States
OTHER / SPOTTED
Thank you so much for putting this together it is truly amazing and I hope it makes a difference. (April, 2020)
