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The 2020 pandemic and previous years’ overtourism issues showed us both the benefits, the relevance, and the limits of the tourism, hospitality and leisure industries for society. We cannot foresee the future, but we can listen to challenges and start developing solutions.
So far we have received more than 900 responses in which these questions have been discussed::
In the name of the global tourism family, many thanks to every single one of you for the inspiring feedback. Your replies are summarized in the sections below.
Don't forget to share YOUR insights (for the first time or again, with new observations):
The 10 quotes below are updated every few minutes and elephant word-clouds are recalculated regularly based on your new survey entries. You have to refresh the page or revisit us every so often to see the changed content.
I would suggest that at the end of this current crisis, as many organizations come together and try to help one another. Maybe one at that moment has more financial resources, the other more employees and thus support each other, because that is the only way for the states, organizations ... to recover. (March, 2020)
The thing about travel that leaves the biggest impression on me is definitely just the general vibe/feel you get from a place, not necessarily the main tourist attractions, museums, etc...I think that most of the feeling you get from a city is contributed by the locals; their lifestyle and shared values. That’s why meeting new people and getting to know more about their culture and outlook on life is the thing I’m most excited for when traveling. (April, 2020)
As a current employee in the hospitality industry, I have been forced to stop working due to the coronavirus. I was working to complete my field study at the Inn at Virginia Tech, which I was enjoying so much. Now due to the virus, I am no longer able to work and I am unsure whether I will be able to return to work in the future. (April, 2020)
The Austrian economy cannot cope with another lockdown, and tourism in particular. If winter tourism fails to appear, many hotels will not survive. Travel abroad is associated with risks because of Covid-19. (June, 2020)
Each stakeholder will need to devise his own communication tactics. The key is to recognize when consumers will enter into the daydreaming about holidays phase. As long as the media is dominated by posts about the corona virus, consumers will find it difficult to get their thoughts set on holidays. So it is crucial that the situation is monitored daily, prepare a plan and activate it as we begin to arrive at (new) normality. (April, 2020)
Insights & experience on Asian countries (May, 2020)
Undisturbed places in the forest where I can swim in the forest, so to speak. Where I can relax and recover from everyday life. (June, 2020)
A solution for bars to deliver cocktails already exists in Austria, Graz:
https://www.rollingpin.at/news-events/corona-krise-oesterreichweiter-cocktail-lieferservice-startet (June, 2020)
Global airlines and hotels holding back payments or only providing credits to customers, yet laying people off, and seeking bailouts. (April, 2020)
Three travel startups response to COVID19
The article highlighted on how these three big travel agencies Get Your Guide,Omio and Travel perk are responding to the Covid19 pandemic.All the three agencies reported a major drop in bookings combined with customer cancellation and reschedule of the travel plans. The three founders of this agencies described there is sudden revenue crunch with high levels of uncertainty due to the pandemic.Get you Guide agency copied to the situation by re-routing resources to service more on near-term customer needs through improved flexibility of cancellation of bookings and refunding systems .Omio and Travel Perk, the two agencies decided to reflect on duty of care. This is focused on supporting its customers,employees with safety measures and are taking the time to research on which investments they can engage or pull out at the current moment.
https://techcrunch.com/2020/03/13/three-travel-startups-tell-us-how-theyre-responding-to-the-coronavirus-crisis/ (April, 2020)